Product Details

After-sale protection

If the package you received is damaged，Please do not leave negative feedback, contact us as soon as possible. Due to the time difference, we will reply your message within 24 hours and give you a satisfactory solution. Your five-star feedback is our greatest encouragement

Tips for Russian buyers:

1. We generally send your parcel through AliExpress’s official shipping “Cainiao Heavy Parcel Line”, you can check on this website: //global.cainiao.com. After arriving in your country, you will have a DPD tracking number (you can ask us for your exclusive DPD tracking number), your package will be delivered to your door via DPD.
2. In order to enable you to receive the package quickly, you must fill in the complete personal passport information when you purchase it, otherwise it will not be possible to send the package through the Cainiao Heavy Parcel Line, or the package clearance failure will be returned to China.
3. What if your package shows that customs clearance has failed?
General customs clearance failures are caused by incorrect buyer passport information or incomplete personal identification information. You can go to Unitrade’s official website //unitrade.alta.ru to add personal passport information after receiving the Unitrade SMS / email notification. If the buyer does not receive the SMS, you can contact Unitrade directly at +7 (800) 222-49-49, email: express@unitrade.su, consultation time: 9:00 am-21: 00 pm Moscow time, please know thank you.
if customs clearance fails, buyers are advised to contact the customs first: Tel: +7 495-276-68-56, Email: opinter@opinter.ru, buyers need to provide correct passport / tax data
4.DPD contact number: +7 (800) 234 45 95; Moscow +7 (495) 775 45 85; St. Petersburg +7 (812) 325 78 78; Service hours: Monday to Friday: 9 am to 7 pm; Saturday: 9: 30-18: 00.

Special tips for Brazil customers:

O status no AliExpress mostra que minhas encomendas chegaram ao Brasil há semanas, mas eu não recebi. O que eu faço?
Entre em contato com a agência de correios local:
E-mail: importafacilsp@correios.com.br; atendimento_if@correios.com.br;
Telefone: (+55) 11 2112 7267
Há várias razões possíveis para isso, sua encomenda ainda pode estar a caminho, pode estar sendo verificada pela alfândega, aguardando desembaraço aduaneiro, etc. A agência de correios local, que é nossa parceira de entrega, ajudará em todas essas situações. Se você não receber sua encomenda até o final do nosso prazo de proteção ao consumidor, abra uma disputa e nós resolveremos.

product presentation

This 1 suitcase price,not 3 PCS

Material: ABS+PC

Wheel: 360° mute caster

Handle: Comfortable handle

Scooter material: pure aluminum alloy material

Function: waterproof, Ethical fashion,Flashing wheel

We support wholesale, if you need, please contact us

Luggage size:(include wheels height)

20 inch:56*34*22CM,3.2kg

24 inch:66*41*24CM,3.6kg

28 inch:76*47*26CM,4.4kg

Item Specifics

Main Material:

ABS

Origin:

CN(Origin)

Item Weight:

5kg

Item Height:

Luggage Type:

Rolling Luggage

Have Drawbars:

Yes

Item Width:

Caster:

Spinner

With Lock:

Yes

Item Length:

Item Type:

Luggage

Gender:

Unisex

Color:

Rose gold,black,white,silver,yellow,blue,green

Feature1:

luggage set

Feature2:

rolling luggage bag

Feature3:

Cabin trolley luggage

Feature4:

carry on suitcase

Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Rocklon (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Why Buy From Us

A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

20''24/28 inch Rolling luggage travel suitcase on wheels 20'' carry on cabin trolley luggage bag ABS+PC suitcase fashion set