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2pcs/set Portable Bear Claws Barbecue Fork Tongs Outdoor Picnic Manual Pull Meat Shred Pork Clamp Roasting Forks BBQ Kitchen Tool Specification:
Material: Food grade PC Color: Black Size: 108x115x24mm/4.25×4.53×0.94in Net weight: 96g/2pcs quantity: 2pcs Application: Outdoor picnic Notes: 2pcs X Bear Claws Fork
       
1. Normally we will send the goods within 1-3 working days after your payment is verified by Aliexpress. 2. If you choose express shipment and your address is defined as remote area by Fedex /DHL, you’ll need pay extra $30 remote shipping fee. Or please give us a new another address that is not remote.Remote area check via link. //www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf 3. If you have any change for the order, please leave message in the order. 4. Please check your address and contact number is right, especially check your post code and city is correct information ,otherwise your parcel won’t be ship out. Warranty One year warranty for all the products, any unit which proves defective during the warranty validation period will be repaired without charge for parts or replaced. The end user is responsible for all freight charges .The warranty does not cover any incidental, accidental or consequential damages arising from the use of. Feedback&Rating We appreciate your business greatly. If you are satisfied with our products and service, please leave us a Positive feedback and 5 Stars rating. Your recognition will make us more confident to develop our business and serve you better. If you are not satisfied by any reason, please feel free to contact us, communication is much more efficiently than opening a dispute.Our customer service and tech support will do our best to offer you a satisfied solution. |
Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocklon (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rocklon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
