About Packing
Shipment From China – Packing with Bubble bag.
Shipment From Oversea Warehouse -Packing with carton box.
PS: All products are the same quality and components. The different packing way to save shipping cost lower the product selling price.
Buyers Show
As a new type of baby-carring product, hipseat baby carrier is different to traditional baby slings and stollers in these following ways:
❤Suiting a long age period of baby, from 4 months to 36 months, from when baby learned to sit to baby walking
❤Wearing this product is comfortable as a kangaroo mama, with no tiring and stressing. Baby sitting in it has a wide view and feel safer, just like a baby kangaroo in mama kangaroo’s pocket
❤Multiple using ways allowing you to free your hands while carring baby. Even after baby learned to walk you can also use the stool when baby needs your hugs and holds
❤Suitable for every condition, even stairs and outdoors climbing mountains
Reinforced X-strap Support
Distributes weight evenly throughout your back, shoulders, hips and legs. No more pulling like standard over the shoulder strap designs. This unique support setup allows the strongest part of your back to be utilized and unlocks more parts of your body to bear the weight, making your child feel near weightless.
3D Hip Seat Support Base
Absorbs your child’s weight lessening the direct pull on your body. Your child’s legs are lifted and supported at hip level, not hanging or dangling like with other carriers. The sturdy hip seat base makes you less top-heavy, stopping hunching and allowing you to stand up straight to put less stress on your body.
M-shape Position
The wide support base also allows your baby’s hips to rest in the healthy, doctor recommended ‘M-Shape’ position. This is crucial for baby comfort, helping to reduce distress and anxiety in your little one.
Comfort in Any Condition
Too hot or muggy outside? Roll up the front pocket to reveal our breathable mesh. This design feature allows air to freely flow through the carrier, reducing sweat and discomfort for your child.
Unmatched Storage
Four easy to access storage compartments right at your fingertips. Perfect for diapers, wipes, cell phone, keys, credit cards, ID and even a drink! Leave your cumbersome diaper bag at home!
Steps for Usage
Carefully Crafted Ergonomics
Carry your child for longer without a sore back or shoulders. The support base combined with the X-strap support create an unbeatable combination that will preserve your much needed and valuable daily energy.
Q: Age and weight for this hipseat?
A: Sunveno hipseat is suitable for baby who is 0-36 months, 0-20kg. But the best use age ranges from 4 months to 1.5 years old. As most babies start to sit straight alone when they are 4months. When babies are 1.5 years old, sole carrier can be used without straps.
U can look through description on page for use instructions.
Q: A maximum size belt?
A: Generally the wait belts can fit for moms or daddies whose waist line is within 80cm-110cm. It means most customers can wear it.
Q: The original box will come?
A: Default shipping pack from China is plastic bubble bag, so that to decrease shipping cost and offer customers best price. But pls don’t worry, delivery baby carrier is safe and sound with plastic bubble bag as it is safe and well sealed. If u need original box, u can click this link for box fee, then a baby carrier with box will be shipped out
Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocklon (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rocklon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
