We guarantee to ship out within 48 hours after payment confirmation (except Holiday) send the item to you as gift.
Our shipping rates include the cost of shipping, handling, packaging and related manpower costs.
We ship to worldwide from china.
Delivery time is approx. 14 to 20 business days (excluded Saturday & Sunday, Public Holiday) to most US/UK/AU destinations
Please contact us If you don’t receive over above business days,we will solve this problem in a very short time.
For item’s safety, insurance is highly recommended.
International Buyers Note
1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer ‘ s responsibility.
2. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
3. Dimensions of actual product may be slightly different from our description due to use of different measurement tools.
4. Notice for Customer from Russia
Please make sure you provide us with your FULL NAME when place order, otherwise your parcle cannot be delivered.
5. Notice for Customer from Brazil
Please provide us with your CPF NUMBER when place order.
6. To Buy the Faucet Customer Notification
If you buy the faucet contains hoses, hose specification for 1/2” by default,standard size.
If you need US 3/8 ” or UK 3/8″ size of the hoses, please leave a message in the order.
We accept Alipay, West Union, Escrow,etc.
Payment must be made within 3 days of order.
If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
All products are under five year warranty. (Excluding the accessories).
We offer free repair service for quality problem in first year after purchase, ad buyer pay 2 ways shipping cost.
The spare parts and accessories are not under warranty.
If the item is defective on its arrival, the customer has 3 days to from the receipt date to exchange a new one. We just pay one way shipping charge from China to you, and we will reship the replaced one to you by China air mail. Please make sure all items are no damage and in resalable condition when we receive it. Please also offer quality proof of quality problem.
Please must check the package on its arrival in front of the courier. If you find the parcel is damaged or the device is broken, please refuse to sign the parcel and contact us ASAP. We also need your proof from the shipping company that the parcel is damaged on its arrival, and then we can claim again the shipping company for compensation. Otherwise we do not accept any claims for compensation from the buyer.
Feedback & DSRs
We depend on our reputation and customer satisfaction to succeed.Therefore, Your feedback and DSRs are extremely important to us as better DSR scores affect our search placement on alibaba.
If you love my items please leave me good feedback and 5 star DSR rating ” “.Your action will help us offer our milk and bread . I will do the same for you .If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your scores!
Return & Refund
As a responsible seller, we guarantee free exchange or full refund, if item is defective.
Valid period is 30 days from the day of placing order, so please inform us about defect in advance once you find it.
We will refund you if the item is not as described or damaged in transportation.
You can return it within 7 days after receipt.
But shipping fee is not refundable.
The item should be returned to us in its original condition by mail with tracking number.
Any question you would like to ask ,welcome to email to me
All emails will be answered within 24 hours. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible.If you email us and don’t hear a reply, please email again through the alibaba.Emails are handled within 24 hours on business days. We work from Monday to Friday normally.(Except public holidays)
Please contact us before leaving negative or neutral feedback. We will work with you to solve any problem.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|*Estimated Shipping Time
|10-30 Business days
|10-30 Business days
|Australia, New Zealand
|10-30 Business days
|Central & South America
|15-30 Business days
|10-20 Business days
|15-45 Business days
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: