3D Memory Foam Sleep Mask Soft For Women Men Eye Patches Comfort Three Dimensional Design Face Mask Eyeshade Night Breathable
FAQ
1.Is the silk surface of the sleep mask ?
Yes,the surface of our sleep mask is made of mulberry silk and lycra material, which is smooth and skin-friendly, and the inside is filled with memory foam, which is soft and comfortable.
2.How about the shading effect of the sleep mask?
Our eye mask is designed with a 3D three-dimensional structure, and an adjustable light barrier design is added to the bridge of the nose, which fits the curve of the face in all directions, avoids light leakage, allows you can sleep well even you lie in the sun
3.Will wearing your blindfolds put pressure on my eyes?
No,our eye mask uses 3D structure with zero pressure design, allowing you to easily open your eyes while wearing the eye mask, your eyes will not receive any pressure damage from our sleep mask, including your eyelashes.
Relaxed and comfortable, with zero burden on sleeping.
4.What size of head does your eye mask fit?
Our eye mask is designed with an adjustable buckle elastic band, which is suitable for people with a head circumference about 40cm-75cm（15.75-29.5inches）You don’t have to worry about it will strangle your head because the strap is too short
Warm tip: the eye mask should be washed by hand with neutral detergent. It is easy to be damaged after machine washing. It should be dried in the shade
* Color and size difference: due to the screen resolution, lighting effect and the meas-urement error,
the realobjects may be a little different to pictures, hope your understanding. Thanks a lot!
* We will do our best to ship out your parcel.
* Providing high quality items and good service is the mission of our business.
If you have any problems when receiving the parcel, please communicate with us to find a better solution than opening a dispute. We will try our best to fulfill your requirements.
Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocklon (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
