ROCKLON
Feature:
1. Jade stone material: skin massage set is jade stone material, which will provide with cool feeling, a smooth surface, and a comfortable user experience can be easily got; Durable jade stone makes serves and company you for a long time
2. Reduce puffiness and fine lines: use a jade roller and gua sha tool several times a day, they can effectively promote blood circulation, reduce puffiness, and smooth wrinkles of the face and neck, prolonged use can improve skin condition and make you look well
3. Jade roller usages: jade roller has 2 ends, the bigger end is suitable for face and neck massage, and its small end fits the eyes and small corners, gently push along skin growth direction and massage for 10 – 15 minutes, or heat it in hot water, reoccupy massage to accelerate skin to absorb skin care cream
4. Gua sha scraper usages: keep it at a 15-degree angle when moving from the center of the face towards to hairline, then down the neck towards the collar bone, which is an ancient Chinese method to improve blood microcirculation; Put it into the refrigerator, experience extra relaxation
Color: Pink&Silver, Pink&Rose gold
Package including:
1Pc Jade roller
Note:
1. Although our packaging is very careful, jade rolls and guasha board are fragile items that are easily damaged during transportation. But please don’t worry, if there is any damage, please do not initiate disputes and refunds, and find us to solve it for you as soon as possible
2. Real color may be slightly different from pictures due to the computer screen’s resolution, brightness, contrast etc.
3. because the product is made of natural jade material, each piece has its unique texture. It is normal when the product you receive is not exactly the same as the picture.
4. Please allow 1-2cm errors to the actual dimension due to manual measurement.
Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocklon (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
